Best Customer Relationship Management Tools For Your Small Business

Small Business have different needs and their special tools. It is important to remember that a small business does not have that many resources and you must learn to be as efficient as possible. For example, customer relationship management tools can be great help. They can help small business improve and even get to a large business level.

If you haven’t done your research about customer relationship management solutions, we are here to provide you the basics. A system of this kind will allow every member of the business add information for the contacts stored. Every client will have his own contact page and it will be used to add important details about that particular customer. Here are some CRM programs that you should try.


As a small business, you should give BatchBook a chance. That is because it was designed specifically for small businesses, so it targets your needs directly. The base package, the Essential one, will cost you $19.95 per user per month.


If you don’t need a system that is too complex, Nutshell can do its job perfectly. The price is accessible for small business as well. You can use Nutshell for task management, reporting and contact interaction tracking.

One thing that you will really enjoy about Nutshell is the fact that its interface is user-friendly and it is very simple to use it. Your staff members won’t need hours of training in order to learn how to use it. In fact, they can get used to it in only a day. The starter package is $19/month per user.


This one is a bit unusual compared to the others that were listed here. That is because Streak is just a Google Chrome extension. However, this does not mean that it isn’t just as powerful. You will need however to use Google Chrome for it. The extension will use Google Contacts and you need to use Gmail if you wish to use the email feature as well. This shouldn’t be a disadvantage since Google’s G suite is in fact used by many businesses.


One great thing about this software is that it allows you to view plenty of details about each contact. You will also receive some marketing automation features and some project management capabilities thrown in there. As a small business, you will also enjoy its price, as it costs $29 per user per month. However, a minor disadvantage could be the fact that Daylite is only available on Mac. However, if your businesses uses Macs, this should not be a problem for you at all.


The price for this one is a bit higher, so you need to make sure that your business affords it first. You will need to pay $45/user each month for the starting package. The next one costs $95 per user per month and the most expensive option is available for $145 per user per month.

Base does come with some useful features. You can get full mobile access, basic reporting and customized sales pipeline. As a small business, you probably don’t need the larger packages, and the starter one should be just fine for you.


Zoho has been getting more attention lately. That is because its starter package is available for just $12 per user per month, but it allows you to get a huge number of contacts: 100.000. Zoho also comes with numerous useful features. You get reporting, emailing, lead scoring and sales forecasting. If require more than that you can also pay for additional features as well.

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