It appears that the Android Oreo update came with some issues for the Samsung Galaxy J7 Pro units. It appears that there is one major problem, and no solution was found for it yet. According to users, the devices ended up with unresponsive touchscreen and they restarted. This happened right after the Android Oreo 8.1 update was installed.
The complaints reached the Samsung official forum. At the moment, the official solution offered by the moderators is to downgrade Android back to the Nougat version. However, up to this moment, the cause of this error was not discovered and there is no official fix yet. We do know however that this issue has been reported by users from all over the globe.
Speculating about the problem
If we try to analyse the issue, we can see that not all Samsung Galaxy J7 Pro devices have this problem. Some Samsung Galaxy J7 Pro owners reported that their mobile phone continues to work normally even after installing the Android Oreo 8.1 update.
Forum members are trying to speculate about the cause of the problem. Some believe that the issue might be with the display panel. They are blaming a specific manufacturer for the problem. Since smartphone companies do use multiple suppliers for components of the same smartphone, this explanation could be valid.
If that is the case, the supplier will have to be held accountable for its mistakes. At the moment, the technical team of Samsung is working to find a solution to this problem. If the display panel is indeed the issue here, Samsung might be forced to replace the devices that are not working. Samsung Galaxy J7 Pro was launched back in 2017 and it comes with a 5.5-inch, Full HD display with a super AMOLED panel.
Agnes is a technical writer, being in touch with reports to come up with the latest tech leaks.